Want to Change Behavior? Give Learners a Nudge With Learning Science and AI

As often happens in the learning profession, what most of us know as nudge learning has been adapted from its original purpose in a different domain to address L&D needs. Richard Thaler and Cass Sunstein’s Nudge: Improving Decisions About Health, Wealth, and Happiness introduced the term in 2008 as a framework for achieving social change at scale by making tiny, incremental changes in the behavior of a large population. The theory suggests that offering a series of choices, each leading a bit closer to the desired behavior, is more effective than trying to change complex human behavior all at once. Two fundamental assumptions of nudge theory are:

Today we see nudge theory employed in self-improvement mobile apps that help us lose weight, exercise more, plan for our retirement, improve our credit scores, or learn a new language. Without realizing it, the self-improvement industry has changed our behavior, influencing us to seek a new app every time we want to make a change in our lives. The popularity of these apps is, by itself, an example of nudge learning in action.

The Brain Science Behind Nudges

• Learner Choice—Malcolm Knowles first defined the adult learner’s need for self-direction. Nudge learning done right never tells the learner, “this is how you have to do things,” but rather, “here’s a suggestion for you to try.”

• The Spacing Effect—Ebbinhaus first identified the need for spaced repetition to create enduring changes in behavior. Our brains are programmed to reinforce new learning pathways that are visited repeatedly, while forgetting those that occur infrequently. A series of short messages to a learner’s mobile phone or tablet can deliver the repeated content that is needed to convert short-term learning into longer-term retention.

• Minimal Cognitive Load—We all know that a data dump is an ineffective means of delivering training, but sometimes it simply can’t be helped. If you pair a content-heavy course with a nudge learning initiative, you can deliver reminders in tiny, repetitive chunks in the flow of work to improve learner adoption and retention.

• Positive Reinforcement—The reward circuit in our brains is triggered whenever we receive a reward for doing something. Repeated rewards build behavior patterns and make it more likely that we’ll do that same thing again. This reward can be a fun little animation that plays when a learner clicks on a suggested link, a chatbot that breaks into a celebratory dance when a task is complete, or a human coach recognizing even the tiniest bit of progress towards the goal.

Adding Nudge Learning to Your Toolbox

You don’t need an app to deliver nudge learning. Tiny messages designed to influence behavior can be deployed by other means as well, such as:

• Suggestions from a friendly chatbot—A training team at the United Nations is using my chatbot to remind learners to keep up with their development plans every time they log in.

• Email reminders or calendar pop-ups—Turn those massive to-do lists for new hires into tiny steps and build automated email and calendar reminders to keep learners on track.

• Messages presented on posters, website banners, or visual opportunities in the physical or digital workplace—Take a catchy line or slogan from a training program and plaster it everywhere you can. You may think people aren’t paying attention, but their brains are registering these messages unconsciously, and their impact builds over time with repeated exposures.

• Product placement, where key influencers are shown using the tool or practice embedded in communication on other topics—For example, when I wanted to encourage a sales team to adopt a new tool for gathering competitive information, we planted references to the insights available from that tool in the regular updates and speeches from top sales leaders, such as “I was in ThoughtSpot this morning and noticed this interesting trend.”

• Suggestions embedded in other learning experiences, such as traditional e-learning, virtual, or classroom delivery—For a client who was struggling to move the needle on inclusive behaviors, we evaluated their entire training portfolio and made subtle changes to include more inclusive examples and images in everything from systems training to leadership—without explicitly labeling the desired behavior we were modeling.

1. Nudge learning works best in combination with other approaches. Don’t expect the nudge program to deliver the results you want all by itself. While self-improvement apps are effective for some, the dropout rate is high, which is fine if your business model is simply to sell app subscriptions and have enough users to give you positive reviews and social credibility. But if you need most of your target group to actually adopt and sustain new behaviors, nudge learning is much more effective as an additional part of traditional learning, rather than a stand-alone solution.

2. Add social learning and gamification to amplify results. Because nudges are often delivered via technology, they are easily paired with dashboards or other representations of individual and team progress to generate a sense of accomplish and inspire healthy competition. Remember that this competition can be against oneself as well. For example, a chatbot can tell a learner how far along the learning path they are today and suggest a next step to help the learner advance.

3. Keep nudges brief, positive, and focused on a single suggested action. A nudge is not an opportunity to provide a summary of an entire course. It is a tiny whisper suggesting a single step that, if chosen, takes the learning forward. Longer messages will simply be ignored and may even have a negative effect on behavior.

4. Link nudges to corporate or individual goals. In the United Nations example, the chatbot reminds learners of their individual professional goals whenever they log on to the system, inviting them to choose a new course or complete an existing one that supports those goals.

5. Build impact over time through repetition. Don’t expect a few nudges to get the job done. Behavior change is hard and takes place slowly, like an iceberg inching forward. Establish expectations that your nudge program is not a quick fix—but it can be permanent one, when used well.

6. Practice incremental improvement by studying the data. If your nudges are delivered in a digital environment, you’ll gain access to a wealth of data on learner behavior. Discover which nudges inspire the greatest response in terms of learner behavior and continue to make incremental improvements based on those insights.

7. Ask learners what they think. A good consultant always asks their clients if their services delivered the desired outcomes, and well-designed nudge programs can do the same thing. Increase learner engagement by adding a simple question, such as “Did this suggestion help?” Follow up a positive response with “When would you like me to remind you again?”

This post first appeared on the ATD Blog on 31st Jan, 2023.